Privacy Policy

1. Introduction

Welcome to Saudra AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation services, website, and related applications.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, mobile number, company name, and billing information when you create an account or subscribe to our services.
• Business Data: Information you provide to enable AI automation, including customer interaction data, business processes, and integration credentials.
• Communications: Messages, feedback, and inquiries you send to us through contact forms, email, chat support, or phone calls.
• Payment Information: Credit card details and billing addresses (processed securely through third-party payment processors).

2.2 Automatically Collected Information

• Usage Data: Information about how you interact with our services, including features used, actions taken, and time spent.
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences.
• Log Data: Server logs that record technical information about your connection and requests.

2.3 Information from Third Parties

• Integration Data: Information from platforms you connect to our services (e.g., WhatsApp Business, CRM systems, communication tools).
• Analytics Providers: Data from third-party analytics services that help us understand service usage and performance.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI automation services and customer support.
• AI Training and Enhancement: To train, optimize, and enhance our AI models and automation algorithms (using anonymized and aggregated data).
• Personalization: To customize your experience and provide relevant recommendations.
• Communication: To send you service updates, technical notices, security alerts, and marketing communications (with your consent).
• Analytics: To analyze usage patterns, measure service effectiveness, and generate business insights.
• Security: To detect, prevent, and address fraud, security issues, and technical problems.
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights and the rights of others.
• Business Operations: To process payments, manage accounts, and provide customer support.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who perform services on our behalf, including cloud hosting, payment processing, data analytics, email delivery, and customer support. These providers have access only to the information necessary to perform their functions and are obligated to protect your data.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or the public.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• End-to-end encryption for data transmission
• Encrypted data storage using AES-256 encryption
• Regular security audits and penetration testing
• Multi-factor authentication for account access
• Access controls and monitoring systems
• Employee training on data protection and security best practices
• SOC 2 Type II compliance and ISO 27001 certification

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The duration of your relationship with us
• Legal obligations and regulatory requirements
• Dispute resolution and legal proceedings
• Business operational needs

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Portability: Request a copy of your data in a structured, machine-readable format.
• Restriction: Request restriction of processing of your personal information.
• Objection: Object to processing of your information for certain purposes.
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.
• Opt-Out: Opt out of marketing communications at any time.

To exercise these rights, please contact us at privacy@saudra.ai. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer data internationally, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with third-party processors
• Adequacy decisions and certifications
• Encryption and security measures during transfer

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will promptly delete such information.

10. AI-Specific Privacy Considerations

10.1 AI Model Training

We may use anonymized and aggregated data to train and improve our AI models. Individual customer data is never used directly in ways that would identify specific users or reveal confidential business information.

10.2 Automated Decision-Making

Our AI systems may make automated decisions regarding customer interactions, workflow automation, and service recommendations. You have the right to request human review of automated decisions that significantly affect you.

10.3 Data Isolation

Customer business data is processed in isolated environments and is never shared with other customers. Each client's AI automation operates independently with strict data segregation.

11. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for basic functionality and security.
• Performance Cookies: Help us analyze usage and improve service performance.
• Functionality Cookies: Remember your preferences and settings.
• Marketing Cookies: Track your activity for advertising purposes (with consent).

You can control cookies through your browser settings. Note that disabling certain cookies may affect service functionality.

12. Third-Party Links and Services

Our services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at privacy@saudra.ai or call 1-800-SAUDRA-AI.

14. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to provide our services
• Legitimate Interests: Processing for business operations, security, and improvements
• Legal Obligation: Processing required by law
• Consent: Processing based on your explicit consent

You have the right to lodge a complaint with your local data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: